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At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain – from manufacturers to consumers.
After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our
Life at Enable page to learn how you can be part of our journey.Job Summary
As a Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Enable’s software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required. You will also be expected to be involved in business improvement initiatives to improve the customer experience.
We are open to applicants with experience and knowledge suitable for either Associate, Experienced or Senior Customer Support Specialist roles. Title and salary will be based on experience and knowledge.
Duties and Responsibilities
Knowledge, Skills, and Abilities (KSAs)
Required Education and Experience
Preferred Education and Experience
Supervisory Responsibilities
Additional Information
Total Rewards:
At Enable, we’re committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
Paid Time Off:
Take the time you need to relax and rechargeWellness Benefit:
Quarterly incentive dedicated to improving your health and well-beingComprehensive Insurance:
Health and life coverage for you and your familyRetirement Plan:
Build your future with our retirement savings planLucrative Bonus Plan:
Enjoy a rewarding bonus structure subject to company or individual performanceEquity Program:
Benefit from our equity program with additional options tied to tenure and performanceCareer Growth:
Explore new opportunities with our internal mobility programAdditional Perks:
Free Food:Complimentary meals, snacks, and drinks on-site in our global offices
Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
Pets: Bring your pets to our welcoming, pet-friendly offices
According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.
Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
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