Client Service Agent - French & English Speaking (M/F/NB)

⚡ WHO WE ARE:

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Mission 🚀: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures 📊 : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

Values 😍: At D-EDGE we are driven by these 4 key values

We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We embrace change #ADAPTABILITY

We go the extra mile #GO BEYOND

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

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🧑‍🤝‍🧑ABOUT THE TEAM:

The Customer Service department is at the heart of our value proposition. The teams support our clients in their activities. They carry out onboarding and training for new customers (or existing customers integrating new products) and provide Level 1 technical assistance and incident resolution service. When necessary, they escalate to levels 2 and 3. The Technical Service Specialists (TSS) regularly forward user comments to the Product teams.

To be as close as possible to our customers, the teams are located in each of our 22 offices, and the assistance can be reached more than 10 hours a day, thanks to a rotation of the teams, including weekends.

You will be joining the French Speaking countries Technical support team, composed of 24 people.

You will be reporting to Michael Nallet who is Technical Support Team Leader.

The Technical Support team's main objective is to be our client's first point of contactwhen they experience technical difficulties.

YOUR SCOPE

As aCustomer Service Agent, you’ll be the first point of contact for our clients in the hospitality industry. You’ll play a key role in ensuring smooth communication, expertly routing client queries, and resolving requests when possible.

This role is the perfect springboard for career growth, offering opportunities to progress into advanced roles with increased technical and functional responsibilities.

🎯 WHAT YOU’LL BE DOING:

💜 WHAT WILL YOU FIND ?

Additional Information

🤝 RECRUITMENT PROCESS:

1. Telephone interview with HR Officer.

Let's get to know each other (~30 minutes)

2. First interview with the Technical Support Team Lead France(~30 minutes)

An opportunity to talk about your background and motivations and to introduce you to the position, and our ambitions. (~30 minutes)

3. Second interview with the Head of Technical Support France

Team fit (~30 minutes)

... and welcome to D-EDGE :)!

Please be aware that we will be asking for work references.

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