About Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
This can be a remote position (must be located in the United States).
Position Summary
The Cloud Services Director at Coalfire plays a crucial role in driving the organization’s business and practice direction. They possess strong communication skills, technical writing abilities, and have expertise in supporting professional services projects incloud architecture, project management, marketing, and sales support. They are responsible for building and maintaining strong client relationships and overseeing project leads/engagement managers and helping them manage their project resources.
Additionally, they coordinate go-to-market strategies for new services and play a vital role in shaping the overall direction and success of the practice. People management, mentorship, recruiting, and training are also key responsibilities, ensuring the development and growth of both the team and the practice as a whole.
What You'll Do
Support the Quality and Risk Management process for our clients, review and hold accountable the team to a high standard of delivery
Attend and run executive steering committee calls with customers, build partnerships and relationships with key client stakeholders
Oversee delivery teams by reviewing and advising on project resourcing plans, project plans, and roadmaps
Manage practice revenue by reviewing our backlog for accuracy and intervene in overrun projects to identify mitigation plans
Travel required up to 25%
Identify areas for process improvement and work to implement maturity in the governance of our engineering practice
Collaborate across the organization to define and develop offerings
Bring creativity and knowledge domains to be successful in the development of service offerings
Develop, measure, and monitor success criteria and key performance indicators (KPIs)
Contribute to thought leadership and marketing efforts
Manage a team of managers, responsible for talent decisions regarding performance management, compensation and hiring
Provide mentorship and coaching to team members
Responsible for building a world-class team for Cloud services
Provide mentorship and coaching to team members
Manage the team to achieve bookings targets and successful delivery to our clients
Maintains quality service by establishing and enforcing organization standards
Be knowledgeable with hyperscale public Cloud Service Providers (AWS, Azure, Google Cloud)
Continuous professional development in maintaining industry specific certifications
Maintain strong depth of technical knowledge
Support scoping and selling follow-on and new service opportunities
Customer obsession and focus on client satisfaction and renewals
Assist and provide expert on-boarding and operational standard methodologies
Manage escalations of client engagements, ensuring delivery of quality products and services What You'll Bring
8+ years direct operational or managed services experience
Proven history of growing professional and/or managed services, supporting adoption, and ensuring retention
Experienced in cloud strategy, adoption, and operations within AWS, Azure, and GCP
Experience managing financial aspects of services delivery such as recurring revenue, bookings, cost and margin
Confirmed ability to drive continuous value internally and externally
You will be a strong teammate, but still a self-starter
Thrive in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical
Exceptional technical and problem-solving skills coupled with the ability to provide quick resolution to problems
Possess exceptional verbal, written, social, presentation, and interpersonal skills.
Ability to work independently and as part of a team with professional attitude and demeanor
Critical thinking, and ability to balance environmental requirements with mission needs
BS or above in related Information Technology field or equivalent combination of education and experience Bonus Points
Strong hands-on experience with AWS, Azure and/or GCP capabilities and services (cloud certifications preferred)
Proven expertise in implementation of system security and compliance
Expertise with serverless, microservices, and other modern application architectures
Certifications in Cloud Vendors, as well with organizations such as CISSP, CISM, CISA, or PMP
Familiarity with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc. Additional Information
Why You’ll Want to Join Us
At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.
Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.
At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, our Human Resources team at
[email protected].
