360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for enterprise client technical implementation, scoping custom technical consulting projects, building custom solutions, coordinating with the custom project product squad and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a proven technical background, excellent problem-solving skills, and a customer-focused mindset.
Within 1 month, you will:
Become a Trello expert through our onboarding process
Understand our product offering through training
Master our platform
Master our integration possibilities (flat files, APIs) Within 3 months, you will:
Be onboarded as a PM of the custom project squad
Work with clients to understand their technical requirements and scope projects accordingly
Specify technical solutions to meet client needs, including customizations
Collaborate with our sales and development teams to design and implement solutions that meet client requirements
Ensure successful delivery of projects on time and within budget
Provide technical expertise and support to clients throughout the project lifecycle
Continuously learn about new technologies and stay up-to-date with industry trends
Develop and maintain technical documentation and project plans
Be involved on Enterprise client implementations
Participate in client-facing meetings and presentations Within 6 months, you will:
Develop repeatable and scalable processes to improve project quality and delivery
Be able to support the team on difficult integrations & troubleshooting issues
Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients Within 12 months, you will:
Launch your first solution with a seamless customer implementation experience
Be recognized as a level 2 support by the EMEA PS team on all technical topics
Manage autonomously technical escalations
Build your OKR roadmap for year 2 The Skill Set
5+ years of experience as a technical consultant, software engineer, or similar role
Excellent technical skills, including experience with programming languages such as Javascipt
Knowledge of SaaS platforms, cloud-based solutions, and web technologies
Experience scoping projects, designing technical solutions, writing 5-star specifications, and delivering on projects
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Ability to manage priorities across multiple customer implementations
Solution-oriented, client-first mindset in everything you do
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
Experience with project management methodologies such as Agile or Scrum is a plus
Bachelor's degree in Computer Science or a related field is a plus What we offer
Compensation:Package includes base salary, a variable component and equity 📈
Benefits/Perks:Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance:Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion:We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility:Review our CSR Charter:360learning.com/blog/corporate-social-responsibility-charter🌎🌏🌍
Culture:A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: 🚀👩🏻💻🏆https://360learning.com/blog/360learner-journey/
The Interview Process
Phone Screen with our Talent Acquisition Manager
Discovery Meeting with our Head of Professional Services
Case study with our Head of Professional Services and our VP Engineering
Clarification Meeting with a Product Manager
Culture Fit with our VP professional services
Offer !
⇾ Get ready using our Knowledge Base:https://bit.ly/42H1ggC
Additional Information
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
