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Client Solutions Engineer

Hybrid

Added
1 month ago
Location
Type
Full-time
Salary
Not Specified

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Stuart is a leading tech-enabled logistics platform that transforms on-demand delivery across sectors like food, grocery, and retail. Operating in over 130 cities across Europe, Stuart connects businesses with a network of independent couriers, providing access to fast, flexible, and efficient deliveries.

Our Mission ๐Ÿš€

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet todayโ€™s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Stuart is a highly diverse and inclusive company of 240+ employees from different nationalities and backgrounds working across France ๐Ÿ‡ซ๐Ÿ‡ท, Poland ๐Ÿ‡ต๐Ÿ‡ฑ, Spain ๐Ÿ‡ช๐Ÿ‡ธ and the UK. ๐Ÿ‡ฌ๐Ÿ‡ง

Itโ€™s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision ๐Ÿ™Œ

Let's talk about the Client Solutions Engineering (CSE) โญ๏ธ

The Client Solutions Engineering (CSE) team plays a vital role in Stuartโ€™s Tech organization, ensuring our partners seamlessly integrate with our platform through our API. Sitting at the intersection of technology, business, and product, we help build and optimize integrations for a smooth, reliable, and scalable experience.

From pre-sales consultations to onboarding, go-live support, and continuous improvements, CSEs provide expert guidance, ensuring integrators make the most of Stuartโ€™s capabilities. Whether through technical documentation, best-practice guides, troubleshooting, or feature adoption strategies, our success is measured by our partners satisfaction and integration quality.

As a CSE, youโ€™ll have a central role collaborating with sales, account management, product, and other engineering teams, acting as the technical bridge between Stuart and our partners. Youโ€™ll work hands-on with our API, ensuring integrations are efficient, resilient, and aligned with business needs.

As a Client Solutions Engineer (CSE) at Stuart, youโ€™ll help our partners build, improve, and scale their API integrations with our platform, ensuring a seamless experience from pre-sales to go-live and beyond.

This position requires working 3 days/week in the office.

What will I be doing? ๐Ÿค”

  • Leading API Integrations โ€“ Guide partners through the integration development ensuring robust, and properly tested implementations.
  • Providing Pre-Sales Technical Support โ€“ Help prospects understand our API capabilities, features value and integration requirements and effort.
  • Driving Feature Adoption โ€“ Work with partners to enhance existing integrations, implementing new features to improve client experience.
  • Troubleshooting โ€“ Debug requests, solve integration issues, and work with engineering when needed.
  • Owning Documentation & Best Practices โ€“ Maintain our public resources to ensure smooth independent integrations.
  • Collaborating Cross-Functionally โ€“ Manage stakeholders across sales, account management, product, and engineering while working with our partners and supporting key initiatives within the organization.
  • You'll be the technical backbone of partners integrations, helping businesses leverage Stuartโ€™s technology. If you love problem-solving, working with APIs, and making an impact, this role is for you!

    What do we need from you? ๐Ÿ˜Ž

  • Enjoy a client-facing role and working with integrations.
  • Technical Account & Project Management โ€“ Ability to lead API integration projects, manage multiple stakeholders, and ensure smooth implementation from pre-sales to post-launch.
  • Requirements Gathering & Solution Design โ€“ Ability to understand client needs, translate business requirements into technical solutions, and guide through best practices.
  • Technical Expertise โ€“ Solid understanding of REST APIs and integration workflows. Experience with Postman-OpenAPI, SQL, and/or basic scripting is a plus.
  • Technical Writing & Documentation โ€“ Comfortable maintaining resources including API documentation and internal knowledge bases to ensure a seamless experience for self-integrated partners.
  • Good Communication & Problem-Solving Skills โ€“ Able to explain complex technical concepts in English to diverse audiences, root cause issues, and proactively identify areas for optimization.
  • The stuff you want to know ๐Ÿ˜‰

  • Work in an international, dynamic and passionate environment with a company culture focused on learning and development ๐ŸŽ‰
  • Hybrid working model and flexible hours โœจ
  • Current benefits include:

  • Ticket Restaurant by Edenred (โ‚ฌ11 daily) ๐Ÿฅ—
  • Stuart Academy, offering a wide range of upskilling and development opportunities ๐ŸŽ“
  • Wellness Allowance (โ‚ฌ40 monthly) to use in any gym or sport class ๐Ÿง˜
  • Private healthcare provided by Alan ๐Ÿง‘โ€โš•๏ธ
  • Free monthly Bicing card ๐Ÿšฒ
  • Parents-friendly environment - Monthly Childcare voucher Social activities and events (family day, regular community lunch, ceramic class, yoga, gardening class...) ๐ŸŽˆ
  • Work-from-Abroad policy (enjoy 30 days per year working from anywhere!) ๐Ÿž
  • Additional Information

    At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their companyโ€™s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact ๐Ÿ™Œ

    Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We donโ€™t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status ๐Ÿ’™

    Please note: Our Talent Acquisition Team is international coming from across the world ๐ŸŒ We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you ๐Ÿค—

    Want to learn more about us? Visit https://stuart.com/about-us/

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