PingCAP is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By building TiDB, a globally scalable hybrid transactional and analytical database and one of the most popular open-source databases in the world (don’t take our word for it, check it out:https://github.com/pingcap/tidb), which enables companies to painlessly scale their business while keeping the underlying infrastructure simple. Our product has been trusted and verified by web-scale application leaders and adopted by over 1500 users across industries. We’re being led by the best in the space—our founders were the original creators of TiDB. We’re looking for talented and amazing team players who want to accelerate our growth while doing some of the best work of their careers. Join us as we build the database for the future!
We are looking for a highly energetic and entrepreneurial presales to join our sales team.
Reporting to head of presales / GM of Japan, This is a quota-carrying role.
About The Role:
You have the rare combination of technical savviness and business acumen and you’re looking for a career where you can utilize both. As a Solutions Engineer at PingCAP, you will hone each of these skills by advising a diverse set of customers on what is possible using TiDB.
Solutions Engineers at PingCAP are involved in all stages of the customer’s software development lifecycle and are comfortable using presentations, email, phone and social media to connect with customers. We are looking for someone who can create sales presentations, product demonstrations, and educate customers (everyone from developers to product managers to C-level executives) on the best ways to utilize hybrid transactional and analytical database. PingCAP’s Solutions Engineers are empowered to come up with creative solutions on the spot so we are looking for someone willing to challenge the status quo and throw out the manual on occasion. This position will be based in our Japan office serving customers in Japan. As we are new to this region, you will be expected to experience challenges and opportunities far more beyond your imagination. We welcome candidates with an entrepreneurship mindset to work together with our talented team. Be prepared to roll up your sleeves, remain flexible and hit the ground running with a go-getter mentality. What we are looking for:
Typically two to five years experience as backend developer or database administrator, with strong communication skills cross department or to external customers;
A strong understanding of the software development lifecycle;
Working understanding of code and script in Python, Shell, or Golang;
Experience with web server, distributed system, load balancing, and system monitoring;
Familiarity with the setup, configuration, and optimization of Nginx, LVS, Keepalived, Zabbix, MySQL, Redis, etc.;
Docker/Kubernetes knowledge is a strong plus;
Experience in one or more public cloud environment, e.g. AWS, Azure, Google Cloud Platform;
Experience in automated operations using Puppet, Ansible, or SaltStack;
A world class communicator. Confident dispensing knowledge to a highly skilled and experienced audience including C-level executives;
Typically 15-25% travel, depending on role;
Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred. What you will get to do:
Educate prospects and customers on what is possible with TiDB and share best practices for integrating to their applications;
Understand customer requirements and communicate the business value of solving technology problems using TiDB;
Guide the design and deployment of hybrid transactional and analytical database that impact multiple functional areas of a customer’s organization;
Work on RFPs / customer’s technical requirements with the Sales team;
Prepare demos and proof-of-concepts to demonstrate various use cases for TiDB;
Create technical content to show customers how to integrate TiDB or implement best practices for new technologies;
During a customer's implementation, assist backend developers, database administrators, product managers and project owners with any and all technical questions that arise;
Assist developers with debugging their database integrations, and suggesting code optimization in a variety of programming languages;
Document the architectural solutions that customers have designed and deployed;
Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales. What gives you an edge:
Experience in technical support of databases (MySQL, Postgres, Oracle, MongoDB, etc) or big data systems (Kafka, Cassandra, Elasticsearch, Hadoop, Spark, etc) is a strong plus;
Experience in operating MySQL, Cassandra, Postgres and other transactional databases in a large scale production environment is a strong plus;
Experience in operating databases in Kubernetes or public cloud environments is a strong plus. What you will gain:
Opportunity to build and shape a powerful, industry-changing database product from the get-go;
Working with a globally team of passionate (and compassionate) developers, hackers, and open-source fanatics;
Competitive salary;
Meaningful equity in a fast-growing enterprise startup;
Commuter benefits;
Employee referral bonus program;
Awesome, supportive coworkers with a good sense of humor.
