Manager, Quality Assurance - Support (Remote - US)

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Job Summary

As the Manager of Quality Assurance for the Support team, you will lead a team dedicated to ensuring the highest standards of customer service and operational efficiency. Your primary responsibilities will include developing and implementing quality assurance policies, conducting regular audits, and providing actionable feedback to improve performance.

The Manager of Quality Assurance will work closely with other departments to identify areas for improvement and drive initiatives that enhance customer satisfaction and operational excellence. Your role is crucial in maintaining compliance with industry standards and regulations, and you will be responsible for training and mentoring staff to uphold these standards.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions

Minimum Requirements

Preferred Qualifications

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Total Rewards