Koddi is seeking an enthusiastic and detail-oriented individual to join our Client Services team in Düsseldorf as a
French-speaking Account Coordinator Intern. In this role you will provide our customers and partners, focusing on French-speaking markets, with world class service while gaining valuable knowledge and skills. This role will further enhance our operational efficiency and develop a seamless experience for our partners.Operating in our ideal state, you will be focused on live chat monitoring, onboarding, access setup, account administration, quality checks, and providing invaluable support to our internal teams. Because of the nature of the role, you will work closely with all our teams on a daily basis – from client services to our product and operational teams to make sure we do the right thing for our customers.
What you will do
Utilize different ticketing systems including Salesforce, and communicate between both our internal teams and clients within SLA until resolution, providing quality assurance for new activations
Oversee live chat volume across all partners, handling efficient response times, provide quality solutions, and buildout internal workflows for partner-specific escalations
Act as the liaison between hotel clients and strategic account managers, assisting with technical issues and quality response times, building a strong client experience while opening tickets for internal communication and investigations cross-brand
Manage platform access for new and existing clients
Buildout our Onboarding workflow for each partner, providing a “white glove” experience for clients getting setup on our platforms, providing brand-specific collateral, overall best practices, and next steps
Host trainings and webinars for our platforms for new users
Manage strategic account manager assignment post trainings
Support cross-team outreach initiatives to foster program growth
Spearhead monthly internal audits, partnering across internal teams, as an evolving quality check on any active campaign What skills and experience you bring
Bachelor’s degree or equal relevant experience
Must be native French and fluent in English, with the ability to effectively communicate in both languages.
Baseline understanding of CRM systems and support practices (Salesforce)
Effective written and verbal communication skills
Learning mindset and ability to learn quickly
Desire to be a part of a fast paced and high energy work culture where you may need to multitask
You find it rewarding to solve people’s problems and are proactively improving internal workflows and processes
Self-motivator with robust work ethic with ability to work effectively in both independent and team environments
Desire to work in a collaborative environment that is results driven Additional Information
ABOUT KODDI
Koddi is a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi’s platforms enable any advertiser, any marketplace, in any industry to increase awareness, generate demand, and drive revenue.
