As aTechnical Success Manager (TSM), you’ll be a key player in ensuring our enterprise clients get maximum value from our platform. You’ll serve as a trusted technical partner — solving complex issues, guiding product adoption, and turning support into a strategic advantage.
In this hybrid role, you’ll combine deep technical troubleshooting with a consultative mindset, collaborating with both our clients and internal teams to drive long-term success.
If you’re ready to join a company that’s shaping how consumers and brands connect — and you love the idea of being a client’s go-to tech expert — we’d love to hear from you.
Apply now and let’s build something great together.
What You’ll Do:
Own the resolution of complex, high-impact technical issues across Bazaarvoice products
Act as a trusted advisor to clients, guiding them through product usage and integration
Troubleshoot and communicate effectively via Microsoft Teams, email, and calls
Bridge the gap between technical details and business outcomes for stakeholders
Handle escalations with professionalism and urgency
Build deep product knowledge and serve as a Subject Matter Expert (SME)
Lead client calls, present insights, and share best practices
Mentor teammates and contribute to internal training and documentation
Drive continuous process improvements across Client Care What You Bring:
Experience in a client-facing SaaS support role (B2B preferred)
Native or C1 minimum French Language
Strong troubleshooting and communication skills
Passion for delivering a world-class customer experience
High attention to detail and a proactive approach to problem-solving
Ability to thrive in a fast-paced, dynamic environment
Desire to grow technically and stay current with product innovation Nice-to-Haves:
Experience with HTML, CSS, JavaScript, SQL, or XML
Familiarity with Salesforce, JIRA, and SEO principles
Background working with eCommerce or enterprise clients Additional Information
#LI-Hybrid
#LI-MH1
