Client Operations Team Lead, Stablecoins and Cash Management

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.

Be at the forefront of institutional digital asset operations at Anchorage Digital! As our Client Operations Team Lead for Cash Management and Stablecoins, you will be instrumental in building, designing, and scaling the critical operational infrastructure that enables our clients to seamlessly interact with both traditional fiat (USD) and cutting-edge stablecoin solutions. This is an exceptional opportunity to establish robust operational workflows, lead a talented team, and contribute to the evolution of institutional finance within the secure and innovative environment of Anchorage Digital. If you are a builder with a passion for operational excellence in the intersection of traditional finance and digital assets, we invite you to join us!

Anchorage Digital is seeking a highly motivated and experienced Client Operations Team Lead to spearhead our Cash Management and Stablecoin Operations. In this pivotal role, you are responsible for ensuring the seamless and efficient processing of client cash movements and stablecoin transactions. You will be instrumental in maintaining exceptional client experiences, optimizing operational workflows, and ensuring compliance with all relevant regulations. This role requires a strong understanding of both traditional cash management practices and the evolving landscape of digital assets, particularly stablecoins.

Responsibilities:

Build & Design:

Design, document, and implement robust operational workflows, procedures, and controls for all aspects of client Fiat (USD) cash management, ensuring scalability and risk mitigation.

Cash Management Operations:

Oversee the processing of client cash deposits, withdrawals, and transfers across various payment rails.

Ensure accurate and timely reconciliation of cash accounts.

Troubleshoot and resolve complex cash-related inquiries and issues.

Maintain a strong understanding of payment processing systems and protocols (e.g., ACH, wire transfers).

Identify and implement process improvements to enhance efficiency and accuracy in cash operations.

Stablecoin Operations:

Manage the operational aspects of stablecoin deposits, withdrawals, and transfers on relevant blockchain networks.

Develop and maintain operational procedures for stablecoin custody, settlement, issuance, and redemption.

Collaborate with technology teams to ensure the smooth integration of stablecoin operations with internal systems.

Stay abreast of regulatory developments and best practices related to stablecoins and digital assets.

Ensure compliance with security protocols and risk management frameworks for stablecoin operations.

Cross-Functional Support:

Collaborate with Business, Product, Technology, Finance, Compliance, and Client Relationship teams to support new or existing business lines requiring specific Fiat/Stablecoin operational processes and use cases.

Process Improvement:

Continuously identify and implement enhancements to cash management processes to improve efficiency, strengthen controls, and enhance client service.

We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Client Operations Team Lead for Cash Management and Stablecoins, role:

Technical Skills:

Complexity and Impact of Work:

Organizational Knowledge:

Communication and Influence

You may be a fit for this role if you have:

Although not a requirement, bonus points if:

Additional Information

About Anchorage Digital: Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. Asa diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.