Position Overview

We’re on a mission to turn our Customer Success team into a true growth engine — and we’re looking for a Customer Success Manager who’s ready to be part of that transformation. As a CSM at Text, you won’t just be answering tickets or onboarding new clients. You’ll be working at the intersection of client success, product value, and revenue growth.

Your job is to make our clients successful, confident, and loyal by being their strategic partner, guiding them through change, and unlocking the full potential of our solutions. This is a high-impact role, perfect for someone ready to go beyond the basics and grow into a trusted advisor and commercial partner for our most valuable customers.

You’ll need the ability to work independently, a strong sense of ownership, and the energy to lift a team that’s still evolving. We’re looking for someone who doesn’t shy away from change — someone who sees possibility in ambiguity and knows how to bring others along.

If you’re motivated by building, excited by impact, and ready to turn potential into performance, we’d love to meet you

What You’ll Do

Lead high-impact onboarding experiences that set customers up for long-term success from day one — combining product know-how with deep listening and business empathy.

Run tailored, use-case-driven demos that spark “aha” moments and connect features directly to real outcomes.

Build strong relationships with a wide range of accounts — from new customers to key strategic clients — and serve as their long-term growth partner.Proactively re-engage inactive or low-touch accounts to unlock hidden value and drive product adoption.

Partner closely with Sales throughout the entire customer lifecycle — supporting both pre-and post-sale efforts to maximize impact and alignment.

Conduct ROI-focused business reviews to identify opportunities for deeper product use or account expansion.

Monitor customer health using data and tools (e.g. Salesforce), acting early to reduce churn and address risk.

Collaborate with Product, Support, and Marketing to streamline the customer journey and surface client feedback.

Support scalable success initiatives — including targeted campaigns, tailored trainings, and customer education programs.

What You Bring

You spent 4+ years in Customer Success, Account Management, or a hybrid sales/client-facing SaaS role, and you understand what makes customers tick — and stick.

You have a proven track record of owning customer relationships across different lifecycle stages — from onboarding to growth and retention.

You have a strong commercial acumen with experience identifying and driving upsell, cross-sell, or renewal opportunities.

You’re comfortable working alongside Sales as part of a unified revenue team.

You’re a confident communicator and presenter — able to distill complex ideas into meaningful business value.

You naturally build trust — with your clients and your teammates. You listen, challenge, coach, and show up consistently.

You have an analytical mindset and hands-on experience using Salesforce or similar CRM and customer analytics tools.You’re naturally proactive, structured, and energized by solving problems and helping customers grow.

Additional Information

Why Join Now?

This is a rare opportunity to shape something

new.

You

’ll be joining a lean, focused team at the exact moment we’re redesigning how we work — and you’ll have real influence over what comes next. That means freedom to experiment, room to make an impact, and a seat at the table with Sales, Product, and Marketing.

you’re looking for a role where you can plug into a system and coast — this probably isn’t it. But if you want to help build the future of CS from the inside out and be part of a team that’s energized by change, you might feel right at home.

Text

Customer Success Manager

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