Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at
dnb.com/careers.Designation: Team Lead
Location: Turbhe, Navi Mumbai
Key Responsibilities
Monitoring processing pendency and TAT breaches in specific regions through dashboards.
Capacity utilization, driving process efficiency measures for better functioning
Regular market connects to highlight process gaps and identify potential for TAT reduction
Interventions and Resolution for TAT-based escalations, monitoring critical cases
Interaction with customers for critical engagements
Leading conversations from Product Ops point of view including gathering feedback from customers and suggest process changes if necessary
Solve customer challenges including TAT breaches, usage related challenges and potential areas for concerns
Lead conversations including physical conversations wherever necessary
Internal reporting for usage & monitoring.
Preparing presentations to leadership for performance reporting
Sales connect with sales leaders to resolve any pending issues highlighted
Setup internal connects with the team to provide and collect feedback for improvement
Products under purview: All global Products
Leading Apollo project from design to implementation from Quote-to-cash perspective
Ensuring month end activities such as OID creation is completed for all clean cases across business units
Ensuring pendency is shared with Sales team on monthly basis
Driving Process efficiency from posting point of view to reduce and minimize any misses / rework
Act as the owner for QTC review presentations and reporting as well as driving improvement areas
Monitoring dashboards to check completion and pendency of BIR and DBC cases, identify and reduce any process wastes Service India
CSAT survey monitoring and internal feedback based on responses
Intervening in escalations and liaise with respective functions for resolutions. Identify ways to reduce repeatability
Internal reporting for Service India including reviews with senior stakeholders and feedback gathering
Monitoring of CBI queries and actioned on priority
Driving Process efficiency measures within Service India to improve TAT, response quality and feedback & resolution monitoring. Key Requirements
MBA (Tier I/II College) with 8+ years of experience in Operations, delivery profile, product management experience an add-on
Prior experience in managing data / information products for sales / marketing use case is a must.
Proven track record of supporting platform-based products and good understanding of the underlying technology
Leads by example and demonstrates the personas including product advocacy and ownership Additional Information
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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